Do I need ARC approval to replace/remove a tree in my yard (street tree, front or back yard)?
Yes, you will need to submit an ARC for approval BEFORE removing or replacing the trees. Please reference the Orange County approved tree list, and all street trees (trees between sidewalk and curb) must be a Canopy type tree. Also, please remember that replacement trees must be at least 8 feet tall and minimum caliper of 2 inches.
These rules apply even to damaged or diseased trees if you are changing to a different type of tree.
Click here to view the Orange County approved tree list for street trees.
Can I paint or seal my driveway?
Driveways and sidewalks may only have a CLEAR sealer applied to the pavers. Painting the pavers is not allowed under any circumstances.
What types of mulch or rock are allowed?
Landscaping beds and trees will be mulched with red, black, brown, or natural color mulch, pine bark, or cypress wood chips or river rocks.
If using river rock, the size must be between 3/8” to 1” pebble pieces. All river rock must be earth tone colors (NO white or gray rock), and no gravel.
Can I choose any color to paint my house?
No. Residents must select one of the approved color schemes listed in the Architectural Guidelines.
Do I need to submit an ARC application to repaint my house the same exact color?
No. If you are repainting the outside of your house and not changing the color of the body or trim, you do not need to submit an ARC application.
What are the regulations regarding For Sale and For Rent signs?
Signs in residents yards are governed by the Architectural Guidelines and CC&Rs. Please see the guidelines for Signs and the specifications for For Sale signs and For Rent signs.
ASSOCIATION & AMENITIES
How do I access the pool?
Access to the Pool is by Key Fob only and is for homeowners and their accompanied guests only.
You may request one of these key fobs by completing the Pool Keyfob Request form here:
What is the code to use the pool restrooms?
The pool restrooms have recently been refurbished and no longer require an access code to use.
Pool key fob not responding?
If the key fob doesn’t respond when placing on the reader the fob may be defective or no longer be registered, or your account may be past due. To reset your key fob, please contact us with your property information, including homeowner name and property address, along with the numbers from the key fob, if possible.
Note: You must be current on your assessments and amounts owed. If you are past due, the Association may remove access to the pool. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid prior to contacting the Association.
Am I allowed to rent my home?
Owners are permitted to rent their homes with a few restrictions:
- The Owner shall explain the CC&Rs, Rules and Regulations and all HOA policies, etc. to Lessee/Tenant.
- The Owner understands that they are fully responsible for actions of the Lessee/Tenant in relation to violation of the Association CC&R’s, Rules and Regulations and all Reserve at Sawgrass policies, etc. and that Owner is subject to any action related to the enforcement of these documents.
- A copy of the signed Tenant Contact Information Form and a executed copy of the lease will be forwarded to the Association Management Company at least five (5) days prior to the commencement of the lease.
- The Owner understand that my assessments must be paid in full and that the account must remain in good standing for Lessee/Tenants and the members of his/her household to register for and have continued use of the recreational facilities.
- Owners who are delinquent in assessments may be prohibited from renting their home until the account is brought current.
- All leases must have a clause that requires tenants to abide by all CC&Rs, Rules and Regulations and HOA policies. Alternatively, an addendum can be signed by Owner and tenant that includes this language.
- Residences shall be leased in their entirety, and no individual rooms or portion of a Lot may be leased.
- No lease of a Residence shall be for a term of less than seven (7) months, and any such lease shall be in writing and shall be enforceable by the Association, whether or not so stated in its terms.
- No Owner may lease their Residence more than twice during any calendar year.
How can I pay my HOA dues?
Quarterly assessments are due January 1st, April 1st, July 1st, and October 1st of each year with a 10 day grace period before late fees are charged.
Make your payments online for FREE by e-Check (ACH) from a bank account or by credit card for a fee.
Clickpay customer support 1.888.354.0135
Pay By Phone: 1-888-425-0001
Mailing in payments or your bank’s online bill pay feature:
NEW ADDRESS AS OF JANUARY 2022
Reserve at Sawgrass Homeowners Association
c/o First Service Residential
PO Box 30351
Tampa FL 33630-3351
How can I find out the status of my account?
Please contact FirstService Residential at 866-378-1099 with your name, address and account number (if you have it) to find out if your account is current. If your account is carrying a balance, you may be denied entry into Reserve at Sawgrass amenities and events and subject to collection activities per FL Statutes.
Does the HOA recommend any service providers for residents?
Please note that the HOA does not recommend or endorse any contractors providing services directly to residents. If you receive any communication from any service providers stating that the Board or HOA has approved, contracted with, or endorsed their services for Reserve at Sawgrass homeowners, please notify the HOA immediately at firstname.lastname@example.org.
What are "ByLaws"?
A set of rules or guidelines regarding the operation of a non-profit corporation such as a Board. Bylaws generally set forth definitions of offices and committees involved with the Board of Directors. They can include voting rights, meetings, notices, and other areas involved with the successful operation of the Association.
What are CC&Rs?
The term CC&R refers to ‘Covenants, Conditions & Restrictions.’ A real covenant is a legal obligation imposed in a deed by the seller of a home and or property upon the buyer of the real estate to do or not to do something. Such restrictions frequently ‘run with the land’ and are enforceable on future buyers of the property. Examples might be to maintain a property in a reasonable state of repair, to preserve a sight-line for a neighboring property, not to run a business from a residence, or not to build on certain parts of the property. Many covenants are very simple and are meant only to protect a neighborhood from homeowners destroying trees or historic things or otherwise directly harming property values. Some can be more specific and strict, outlining everything a homeowner can do to the exterior of their home, including the number of non-familial tenants one may have, acceptable colors to re-paint the home, exactly when holiday decorations are allowed up, automobile placement or repair on property, satellite placement, etc.
ORANGE COUNTY SERVICES
How do I obtain recycling/trash bins?
Please send an email to Solid.Waste@ocfl.net (include your name, street address, contact information, and details of your request) or call the Orange County Solid Waste Hotline at
On what day are trash/recycling/yard waste/bulk items collected?
Trash (green lid) carts are picked up on Mondays.
Recycling (blue lid) carts are picked up on Tuesdays.
Yard waste and bulk items are collected on Tuesdays.
For more information, please visit the Orange County Solid Waste page.
How do I report street lights that are damaged or not working?
Street lights that are out, stay on during the day, are dim, flickering, or damaged can be reported to OUC via their online form. Please have the pole number available if possible to expedite the repairs. The pole number is typically found near the base of the pole on a metal tag.
What is the status of a specific Orange County road project? (roadwork, paving, etc.)
Current Orange County transportation projects can be viewed on the ProjectTrack map here: Orange County ProjectTrack
On what days can I irrigate my landscaping?
|During Daylight Savings Time
|During Eastern Standard Time
|Odd-Numbered Homes||Wednesday & Saturday||Saturday|
|Even-Numbered Homes||Thursday & Sunday||Sunday|
Irrigation should be performed between the hours of 11:00 pm and 10:00 am.
Always use less than 60 minutes per zone on your designated day
If you have an area of new grass or plants, you may water that area every day for the first 30 days, and every other day for the next 30 days (you may be asked to produce receipts to prove when grass/plants were purchased).
POLICE & PUBLIC SAFETY
Can anybody park in front of my house?
Yes, because the streets in Reserve are owned and controlled by Orange County, vehicles are allowed to be parked anywhere in the community as long as they are not parked in a no parking area. This also means that if you see someone parked in a No Parking zone, in front of a hydrant or driveway, or very close to an intersection, you should contact the Orange County Sheriff Non-Emergency Line. The HOA cannot legally enforce traffic and parking when on the street- only Orange County Sheriff Department has jurisdiction.
Do we pay for extra security?
Yes, the HOA contracts with off-duty FHP Troopers and OCSO Deputies to patrol on random schedules in both marked and unmarked vehicles. The association receives a monthly report of their activities.
Who do I contact about barking dogs?
Contact Orange County Animal Services at (407) 836-3111. You can also report to the HOA as nuisance barking is a violation of the CC&Rs.
What can I do about speeders in my neighborhood?
Call the OC Traffic Enforcement Section at (407) 836-0800 and request that this area be placed on selective enforcement.
How should I report minor infractions such as lost property, vandalism to your home or vehicle or harassing phone calls?
The Sheriff’s Office will respond 24 hours a day, seven days a week to requests for assistance. Some reports may even be able to be taken over the phone. The person taking your request will be able to determine how your report can best be handled. Click here.
What should I do if I see any suspicious behavior?
If it is an emergency, dial 911. For non-emergencies, call the Orange County Sheriff’s Office Non-Emergency line at (407) 836-HELP (4357). The dispatcher who takes your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You might be asked if an officer or detective may contact you, but you may refuse.
How do we get more police patrols in our neighborhood?
Call 911 whenever you see any illegal or suspicious activity (Patrol levels depend on the number of “calls to action”)
What do I do if I see an alligator?
Living in Florida, it should be assumed that any lake or pond may have alligators. If you see an alligator over 4 feet in length and you feel it may be a nuisance, please contact the Florida Nuisance Alligator Hot Line at 866-FWC-GATOR (866-392-4286). Alligators under 4 feet in length are not considered for removal.